Privacy and Cookie Policy

This page and any information or documents contained within provide the terms and conditions of using our website (Ecigswarehouse) as a registered user or guest. We would appreciate your time to read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use for whatever reason, please don’t use the site.

Our website is registered in England and Wales. Our registered office is (Need registered office and also need registration number)


Using our Website and Services


1.1 When using our website, It is essential that you comply to the terms of use stated within this document.

1.2 You must be 18 years or older to order from, or use the services offered on, the Ecigswarehouse website.

1.3 We reserve the right to withdraw (temporarily or permanently) or amend the service we provide on our site without notice. We will not be liable if, for any reason, the Ecigswarehouse site is unavailable at any time or for any period.

1.4 Access to the Ecigswarehouse website may be restricted (partially or in whole) for maintenance, upgrades and unforeseen technical issues. This can affect both registered users and guests.

1.5 You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

1.6 Our website is updated constantly and therefore changes regularly. We reserve the right to amend prices and promotions without notification.

1.7 Any information or material on our website may be out of date or no longer relevant. We are under no obligation to update or renew this information, though we strive to ensure all information is accurate and up-to-date.

1.8 Ecigswarehouse ultimately reserve the right to adjust products, prices, warranty information and offers at any time. All information supplied on our website may be subject to change and Ecigswarehouse reserve the right to amend information at any time.


Account Registration and Information


2.1 The option is there to register or provide your details with us, in order to purchase goods through our site, receive additional information and services for registered users and/or to access some areas of our site which is restricted to registered users. When registering or otherwise providing your details with us you must not provide any false information or impersonate any other person.

2.2 Your account and password are personal to you and may not be used by anyone else to access our site.

2.3 You are responsible for maintaining the confidentiality and security of your username, password(s) and any other piece of information which you choose, or are provided with, as part of our security procedures. You shall not share or disclose such information to any third party or do anything which would assist anyone else to gain access to your account and/or services for registered users;

2.4 You shall notify us immediately if you become aware of any unauthorised use of your account and/or password;

2.5 We may use your details to provide you with additional information and/or services for registered users in accordance with our privacy policy.

2.6 All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If there are any changes to the details supplied by you, it is your responsibility to inform Ecigswarehouse as soon as possible.

2.7 You can change your account details at any time without notifying us by accessing your account and amending the details. We are under no obligation to ensure any details amended by you are correct.


Privacy Policy


We do not store credit card details nor do we share customer details with any third parties. Our website uses cookies to enhance your experience and deliver relevant content.


Termination of User Accounts


4.1 You may terminate your Ecigswarehouse account at any time by contacting our Customer Service team via email at

4.2 We reserve the right to suspend or terminate your registered account at any time for any reason.

Making Purchases on

5.1 By placing an order via the Ecigswarehouse website you undertake that all the details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

5.2 If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, Ecigswarehouse will have right to rescind and upon their election to do so, the order will be cancelled.

5.3 If an order is not accepted, Ecigswarehouse will send you an email notification and/or attempt to contact you by phone. We will accept no liability for cancelled orders when all means of contacting you to resolve the issue have been exhausted.

5.4 If we do not have an item in stock which has been requested, we will contact you to provide an alternative where applicable.

5.5 By placing an order via you are agreeing to our terms of postage, which can be found in the Delivery section.

Product and Battery Safety


6.1 When using products purchased from you must ensure you read the instructions carefully and only use the products as directed.

6.2 Electronic Cigarette Devices (Starter Kits, Vape Kits, Advanced Kits, Sub Ohm Devices, POD Kits, MTL Devices etc) should be regularly cleaned and maintained in order to avoid damaging the device.

6.3 Ecigswarehouse hold zero liability for accidents or injury caused by improper use of any products purchased through our website. This includes (but is not limited to) improper use or storage of batteries/devices, modification of devices, creating or mixing E-Liquids purchased from our website or using any products in any way other than specified by the product's usage guide.

6.4 Keep all Electronic Cigarettes and E-Liquid out of the reach and sight of children and pets at all times.

6.5 Electronic cigarettes should only be used by smokers. We recommend that non-smokers do not use our product due to the addictive nature of nicotine. We also advise that electronic cigarettes should NOT be used; during pregnancy, if you have heart disease, high blood pressure, diabetes, any other underlying medical conditions or you are taking medication for asthma or depression. If in doubt contact your doctor for advice.

6.6 Nicotine is a toxic substance. Toxic if swallowed. Very toxic in contact with the skin. Keep locked up and out of the reach of children. In case of accident or you feel unwell, seek medical advice immediately.

6.7 Electrical and electronic waste should not be placed in a bin because these items will end up in landfill which may cause contamination to the environment.

6.8 Avoid high temperatures during use and storing of Electronic Cigarettes and E-Liquid.

6.9 Important information regarding Battery Safety. When using devices with removable batteries, extra precautions must be taken to ensure safe use. 

6.9.1 Do not store batteries loose in a pocket or a bag. This presents a very real risk of fire or explosion.

6.9.2 Removable batteries must be stored in a secure container (for example, in separate silicone sleeves) to avoid making a short circuit which can lead to risk of fire.

6.9.3 Lithium ion batteries have an approximate lifespan of 3 to 6 months and should be replaced in this time period.

6.9.4 Do not use a damaged battery. Corrosion, dents, bends, leaks, scratches, ripped plastic outer cover are all signs that a battery should no longer be used.

6.9.5 If a battery has come into contact with water or fire dispose of it immediately.

6.9.6 Do not store batteries in places that experience extreme temperature changes.

6.9.7 Do not leave batteries charging unattended for long periods or overnight.

6.9.8 Do not charge on a flammable surface.

6.9.9 If your battery becomes unusually hot or shows signs of wear due to excessive heat (while charging or in use), dispose of it immediately.


Indemnity and Liability


You are responsible for using your account within the outlined terms and conditions on this page. You agree that Ecigswarehouse holds no liability for any expenses or damages incurred as a result of or in connection with any breach by you or any user of your account of these terms of use or our privacy policy.

Returns and Refunds


8.1 Due to the personal nature of electronic cigarettes, opened products cannot be returned except in the event of a fault.

8.2 If a purchased product is faulty, Ecigswarehouse will issue a refund or replacement only once the faulty product has been returned and inspected thoroughly. 

8.3 We do not offer refunds or replacements for products that were damaged by improper use or accident.

8.4 If a product was purchased in error or is no longer wanted (and us unopened/unused), please contact our Customer Service team via email at Refunds or replacements of this nature are at the discretion of Ecigswarehouse and you have to accept that we are under no obligation to replace or refund unwanted purchases.


Age Verification


9.1 Due to the age-restricted nature of products offered by Ecigswarehouse, we require all order requests to be processed using the AgeChecked Age Verification system. Therefore, in placing an order on this website, you, the visitor, consent to Ecigswarehouse using your information in order to carry out such verification processes.


Age Verification

You must verify that are 18 years of age or older to enter this site..